For most items under 150 pounds, the standard free shipping option will be parcel (FedEx, UPS, USPS, etc). Having this flexibility allows us to provide the quickest turn around to process and ship a customer's order. If the order arrives damaged, please see our return policy to determine the necessary actions.

Standard Freight Shipping:

For most items over 150 pounds, our free standard delivery service will be freight. When a freight order is ready to be delivered, the shipping company will contact the customer to schedule a delivery time. For this reason, it is critical to provide the most relevant phone number at the time of check out. Our standard freight option includes free curbside delivery and liftgate service. Upon delivery, the driver will remove the item from the truck, however it is the customer's responsibility to bring the item onto the property.

The customer will be required to sign for a freight delivery - please inspect the item before accepting delivery. Any damage present upon arrival must be annotated when accepting the delivery. eFirepitStore.com is not liable for damages that were failed to be noted at time of delivery.

Shipping Options:

FREE SHIPPING ON ALL ORDERS:

All products available on our website qualify for free standard shipping within the continental 48 states. eFirepitStore.com reserves the right to choose delivery type, carrier, and service level of each shipment when standard shipping is selected. For freight shipments, standard shipping includes curbside delivery and litigate services. Special considerations and fees may apply to certain delivery exceptions (ex. deliveries too hard to reach areas).

EXPEDITED SHIPPING OPTIONS:

Most items shipped via standard parcel service may be expedited for an additional cost to decrease shipping time or guarantee delivery by a certain date. This does not include processing time, which may or may not be altered subject to manufacturer resources and discretion. Items shipped via freight are shipped at the fastest available speed (Priority Freight) and are, therefore, unable to be expedited further.

Please reach out to support@efirepitstore.com for any expedited shipping requests.