Our return policy is what truly sets us apart from other competitors. The majority of other online retailers will deduct the cost of the original shipping fees AND return shipping fees when issuing a return refund. At eFirepitStore.com, we only charge you for what we have to; the return shipping fee and any restocking fees. This alone saves our customers an average of $400 on a return.

While we fully stand by every product that we sell, we understand that sometimes we realize the product you ordered wasn't exactly what you were hoping for or  you might change your mind. 

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at support@efirepitstore.com with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order and any applicable restocking fees.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at support@efirepitstore.com with your order number and we will assist you. We want to make this as simple of a process as possible for you. 

*Please Read: Because we work with over 20 brands in the outdoor fire space, we highly recommend you read over the return policy of the brand you plan on purchasing from. Some of our brands offer made to order goods in which case they will not accept returns on custom made products. The return policy outlined above is eFirepitStore.com's general return policy.