Frequently Asked Questions

Frequently Asked Questions

How fast do you ship out? Usually within 1-2 business days.

When will I receive tracking for my order? As soon as your package ships out.

How long will my order take to arrive? Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder, it may take longer. We will contact you and let you know if that’s the case.

Which courier will deliver my package? We ship via UPS, FedEx, and USPS. It usually depends on the size of your package.

If something is out of stock can I backorder or special order it? Yes! Please contact us at support@efirepitstore.com to place your order.

Do you offer free shipping? Yes, we offer free shipping on all orders within the continental 48 US States.

Do you ship internationally? Currently we don't offer international shipping directly through the website because each order requires a special shipping price quote.

Do you have a showroom? We operate out of an office/warehouse in Fort Lauderdale, FL and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.

If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.